Policies

General Shipping
Preorder Policy
Shipping Options
International Shipping
Package Refusal
Returns & Exchanges
Warranty
Privacy & Security

General Shipping:

All orders are typically shipped within 1-2 business days of submission. Orders placed after 9am Mountain Time will ship out the following business day. Orders are shipped every day except for Saturday, Sunday and major National holidays. You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by phone (1-877-255-8766) or e-mail. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.

Preorder Policy:

When you purchase an item that is on Preorder, your credit card will be charged right away. Placing a preorder will guarantee your position on the waiting list and will reserve a case for you when it becomes available. Preorders are processed in the order they have been received. We reserve the right to stop accepting preorders. You may cancel your order at any time prior to the shipment date.

Shipping Options:

Notes:
1 - Delivery time calculated from date of actual shipment
2 - Saturday delivery available with FedEx Priority Overnight, $15.00 extra (available upon request)
3 - Service delivery time is not guaranteed; it is an estimate by the shipping company.
*Please note, FedEx DOES NOT deliver to PO Boxes.

International Shipping:

We ship our products to 89 countries.

Delivery time outside the United States is just an estimated average, and is NOT guaranteed.  Your package may be held by your country’s customs agency until cleared.  We do not have control over your local shipping carriers or customs agencies.  However, you can be assured that all international packages are being shipped out with all needed documentation to avoid unnecessary delays

Duties and Taxes: Our prices do not include duties or value-added taxes.  If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.

Package Refusal:

If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company.  By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s).  Prior to sending your package back, please request an Return Merchandise Authorization number.

Returns & Exchanges:

If you are unsatisfied with the product you have received, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, product must be unused and in original product packaging. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.

If you did not create an account upon checkout, please fill out Return Request Form by clicking here. Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, exchange, etc.). A customer service representative will e-mail you back with further information.

No refunds or exchanges will be made after 30 days of the original purchase shipping date.

Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.

Items must be returned unused, undamaged, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned without an RMA number, without packaging or damaged packaging, missing parts or accessories, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.

All refunds and exchanges will be processed within 1-2 weeks of receipt.

Special Order, Featured, Closeout Sale, Discontinued and Wholesale products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product.

Holiday Return Period – Orders placed from November 1st through December 15th qualify for extended holiday return period through January 15th. All other return policies apply.

Warranty:

Limited Product Warranty: Our products are made to ensure satisfaction and service during the natural life of the product. Cases are designed to protect your device, so the natural life of the case will vary depending on product usage and care.  iCases warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 90 days (unless stated otherwise under product's description) from the original date of purchase.  Memory cards, screen protectors, belt clips and belt clip parts are warranted for a period of 30 days from the original date of purchase.

This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. The limited warranty also does not cover improper cleaning/care of your product. For proper care, please refer to the manufacturer's website, or contact manufacturer directly.  Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased.  iCases reserves the right to repair or replace the product if limited warranty applies.

Privacy & Security:

Your Privacy: Your privacy is very important to us. iCases does not sell, exchange, or distribute your e-mail address or personal data to anyone.In order to ship products and contact our valued customers, it is necessary to gather some information about you. We feel it is your right to know how the information collected will be used.

Your e-mail will be used as a primary form of communication. We will send all order related information to the e-mail address you provide. iCases may periodically send information about specials, giveaways, promotions and new products to you via e-mail. Please let us know if you would rather not receive these promotional announcements and we will be happy to remove you from our list.

Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.

Generally, we do not monitor the age of visitors to our website nor is our website structured to attract any under age 13.  Therefore we believe it is ultimately the parents’ responsibility to supervise their children’s online activities.

Online Security: Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over Internet. After you place an order all information (such as your name, address, and email address) is safely stored behind a firewall.